FAQs

Q?

Do you work with individuals?

A.

Sure, we have long provided one on one support and technology buying services for a list a select individuals.  The per hour rates are the same as with the business support and we find just as much satisfaction spending two hours helping one person out of a jam as two hours setting up a virus management server.  Sometimes it's nice to work on something a little less complicated.

Q?

What size clients do you work with?

A.

Under 40 is the size we tend to excel at but we work with businesses of all different sizes.  We have often been one significant cog in a machine supporting large companies when contracted to do a specific task.  But if we take on a client of our own we like to keep it a small boutique style focused level of service.  Although tempting, we try not to take on any clients larger than 100 users.  In the realm of 40-100 users we wish to liaise with a client employee representative who can coordinate and prioritize requests.

Q?

When are you going to fill out the FAQs page fully?

A.

That is an excellent question, i'm glad you asked.

Q?

What area do you operate in?

A.

Based in St Kilda, we attend onsite primarily and regularly in the greater Melbourne metro area as well as Geelong.  We also support companies throughout Australia, often attending them on average every quarter, in capital cities if they are part of a cloud environment we design or are under a special remote support arrangement.